INVESTIGATING POOR CUSTOMER SERVICE
We are committed to uncovering poor customer service practices and the shabby contractual treatment of customers. Our team of volunteer investigators are drawn from a wide range of demographics and are trained to impartially assess the standard set by online and high street retailers in dealing fairly and honestly with their customers. Our reports are collated, independently assessed and shared with Trading Standards, The Office of Fair Trading and a number of national Ombudsman.
We support a number of campaigners who are attempting to influence the poor treatment of customers in particular companies.
SUPPORT FOR CAMPAIGNING
We provide technical expertise and web hosting facilities to those campaigners who wish to use the internet and social media to raise awareness of poor customers service and consumer law related issues.
We are able to provide media liaison points on a wide range of topics from Financial Retail products to White Goods manufactururs.
The Centre for Excellence in Customer Service is a non-profit making organisation created by a group of Marketing, Public Relations and Corporate Relations professionals based in the UK